Constant Complainers take up resources, time, and mental bandwidth in
the workplace. When you change a culture of complaining to one of
contributing, you boost morale, increase productivity, and promote
effective communication. In short, you get more done with less drama.
In Stop Complainers and Energy Drainers: How to Negotiate Work Drama to
Get More Done (Wiley; February 2013; Paperback & eBook; $18; ISBN:
978-1-118-49296-3) workplace communication expert Linda Swindling shares
her expertise in negotiating tough situations in the workplace. Discover
how to influence others to stop their griping and get back to work.
Stop Complainers and Energy Drainers uses scenarios, engaging questions,
and survey results to provide strategies that can be implemented
immediately. The book:
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Shows how to identify Complainers and time drainers.
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Provides forms to help prepare for discussions, suggested language to
show up powerfully, and encouragement to apply strategies.
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Offers concrete phrases and tactics to refocus a Complainer and end
unproductive conversation.
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Is research-driven and focused on how to identify as well as negotiate
conversations with each type of Complainer: Whiners, Complicators,
Prima Donnas, Controllers and, the dreaded, Toxics.
Reveals “Energy Drains,” those situations which cause people to
complain, how to negotiate work drama effectively and ways to positively
communicate your message.
With these guidelines for communication, you'll see powerful results,
improved relationships, and increased confidence. On www.StopComplainers.com,
the website supporting the book, readers are given:
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Access to two free assessments to “Spot your Complainer’s Type” (there
are five types of Complainers) and to determine “Am I Seen as a
Complainer?”
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Two “Complain-a-Grams” to anonymously tell someone he or she is a
Complainer and/or to let a leader of a company know that there are
Complainers and Energy Drains at work.
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A Complainer Cost Calculator to determine just how much Complainers
and Energy Drains are costing an organization.
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Survey results from more than 1,000 people showing just how much time
is lost to Complainers and energy draining situations (77% reported
wasting at least 3-6 hours each week) and how many employees you may
be losing because of those Complainers (11% report leaving a job due
to Complainers).
Swindling promotes that if you can’t get Complainers to stop
complaining, at least youcan get them to stop complaining to you.
